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These legal terms set out the rules that apply when you access solo jili, use your account wallet, or move funds through Maya, PESONet or other configured payment routes. Access and eligibility depend on local law and are available only where local law permits.
solo jili operates under a jurisdiction-dependent framework, which means the rules that apply to your account are shaped by where you are located and what local law permits at the time you access the platform. We do not make blanket claims about universal legality; instead, we are clear that access is conditional and that you carry the responsibility to confirm that using this platform is permitted under the laws of your region before opening or funding an account. Payment activity through Maya top-ups or PESONet transfers is subject to both the terms you accept on this site and the terms imposed by your payment provider. When you initiate a deposit or request a withdrawal, the transaction record is created in your account dashboard and reflects the status reported by the payment rail involved. We do not modify those records, and we do not override the processing rules of Maya or PESONet on your behalf. If a provision in these terms conflicts with a mandatory rule under Philippine consumer or financial law, the mandatory rule applies to the extent of that conflict. Our policy does not attempt to waive rights you hold by law. Questions about a specific provision should be directed to our support channel rather than assumed; the current version of our full policy document is always accessible from your account area after login.
Not every interaction on this site falls under the same rule set. The table below separates what this policy directly governs from what sits outside its reach, so you can route a question to the right place without confusion.
Login credentials, session management and account-level security settings are fully within this policy. If you cannot access your account or need to update your registered details, the process is described in the account section after login.
Deposits and withdrawals processed through Maya, PESONet or other configured routes are recorded here and governed jointly by our terms and your payment provider's rules. The transaction log in your dashboard is the authoritative record of each transfer status.
Game content supplied by studios such as Pragmatic Play, Joker and Spadegaming is governed by each studio's own content licence. We make those titles available in the lobby; the underlying content rules are the studio's, not ours.
External links, payment processor interfaces and identity verification partners operate under their own terms. We do not extend our policy to cover those services, and you should check each provider's policy separately before sharing data with them.
Your rights under this policy are practical and reachable through your account without needing to contact support first. The account dashboard shows your transaction history, including every Maya top-up and PESONet transfer logged against your profile. You can review that record at any time after login — the display includes date, amount, method and status as reported by the payment rail. If any detail in your account profile is incorrect — your registered name, contact address or linked payment method — you can raise a correction request directly through the account settings page. Where a correction requires identity verification, the fields and document requirements are shown in the verification section of your account. For questions that the dashboard or settings page cannot resolve, the support channel accepts written requests and responds according to the queue at the time you write in. We do not set a fixed response window in this policy, but we do keep a record of every request submitted.
Open the transaction history in your account dashboard to see every deposit and withdrawal logged against your profile, including the payment method and status reported by Maya, PESONet or whichever route you used.
If your registered name, email or linked wallet details are wrong, go to account settings and follow the correction fields shown there. Some changes require a verification step — the required documents are listed on that page.
Send your question through the support channel with your account reference included. We keep a record of every submission and will respond in writing. You do not need to repeat a question already in the queue.
For issues that go beyond a settings change — account suspension, disputed transaction records or data handling concerns — use the dedicated contact path in the support section below. State the specific issue clearly and include the relevant transaction or date reference.
When a policy question or account issue cannot be resolved through your dashboard settings, these are the direct contact routes we keep open. Include your account reference and a clear description of the issue so we can locate the relevant record without going back and forth.
Open the chat widget from any page after login to reach the support queue directly. Useful for account access problems, transaction status questions and correction requests that need a quick exchange.
Send a written request to our support address for policy questions, data handling concerns or disputes. Include your registered email, account reference and the specific provision or transaction you are asking about.
The help centre linked from your account dashboard covers common policy questions, correction steps and payment record queries. Check there first — many requests are resolved without waiting for a support reply.
Our approach to your data is tied directly to what your account needs to function — we collect what is necessary to process transactions, verify identity where required and maintain a log of account activity. We do not sell that data to third parties, and we do not use it for purposes outside what this policy describes. The full data retention schedule is accessible in the privacy section of your account after login.
We use session cookies to keep you logged in and preference cookies to remember your last payment method selection. You can review and adjust cookie settings from the footer link on any page. Blocking functional cookies may affect account and payment navigation.
Login sessions are protected by standard web security protocols. If you notice a login from a device you do not recognise, use the account security section to end active sessions and update your credentials immediately. Do not share your login details with anyone.
Transaction records, including Maya and PESONet transfer logs, are retained for the period required by applicable financial record-keeping rules. After that period, data is deleted or anonymised according to the schedule shown in your account privacy settings.
If you want to request a change to how we hold or use your data, contact us through the email support path above. Include your account reference and a description of the specific change you are requesting. We will respond in writing and note the request in your account record.
These are the questions we hear most often from account holders about legal terms, data and rights. If yours is not here, send it through the support channel with your account reference.
Access and eligibility depend on local law and the region you are in at the time. We do not make a blanket statement that this site is permitted everywhere in the Philippines. Confirm that access is lawful in your specific location before opening or funding an account.
The current version of our legal terms is linked from the footer of every page and is also accessible from the policy section inside your account dashboard. The dashboard version always reflects the most recently updated text — check there rather than relying on a saved copy.
Yes. Your transaction history is visible in the account dashboard after login and shows every deposit and withdrawal, including the payment method and status. If you need a formal record for a specific date range, raise the request through the email support path with your account reference.
Transaction records are retained for the period required by applicable financial rules even after an account is closed. The retention schedule is described in the data handling section of our policy. After that period, records are deleted or anonymised according to the schedule.
Go to account settings after login and use the correction fields shown there. Changes to your name or identity details may require a verification step — the required documents and instructions are listed on that settings page. For issues that cannot be resolved through settings, contact support with your account reference.
Send your dispute in writing through the email support channel. Include your account reference, the specific provision you are questioning and any relevant transaction date or reference. We log every submission and respond in writing. Where a Philippine consumer law rule applies, that rule governs over our policy wording.