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These Terms & Conditions set out the rules that apply when you open and use a solo jili account. Reading them before you proceed tells you exactly what we ask of you, what you can expect from us, and how access works where local law permits.
By creating an account on solo jili you accept these Terms & Conditions in full. That acceptance covers every action you take on the platform — browsing game categories, placing a wager, depositing through Maya or GCash, requesting a withdrawal via PESONet, or contacting our support team. If any part of these terms is unclear, you are welcome to ask before you act rather than after. We may update these terms when the platform changes or when local regulations require it. When that happens, we publish the revised version at this page address and note the date of change at the top of the document. Continued use of your account after a revision means you accept the updated terms. If you do not accept a change, the correct step is to stop using the account and contact support to request a closure. Access to solo jili and the enforceability of these terms depend on local law and are available only in eligible regions. We do not extend access where local rules prohibit it, and nothing in these terms overrides applicable Philippine law or any regional restriction that applies to you.
Not every activity on or connected to solo jili falls under the same set of rules. This section maps the four main areas so you know which part of these terms applies to your situation.
Creating, logging in to and managing your solo jili account is fully covered. This includes identity verification, password resets, session management and any account closure you request. Actions taken inside a logged-in session are bound by these terms.
Deposits made through Maya or GCash, transfers via PESONet and any withdrawal requests processed through your account wallet fall within scope. The limits, verification steps and processing paths shown in your account dashboard are part of these terms.
Game categories, promotional material, odds displays and any text or images we publish on solo jili are covered. You may view them for personal use; you may not copy, redistribute or commercially reproduce any part of our content without written permission.
Payment processors, game studios such as Joker, Pragmatic Play, Microgaming and Spadegaming, and any external links we reference operate under their own terms. We are not responsible for the policies of those third parties, and their terms sit outside this document.
These terms are not only obligations — they also outline what you can ask of us. You have the right to review your account transaction history at any time by logging in and opening the account dashboard, where every deposit, withdrawal and wager is recorded with a timestamp. If a detail in your profile — such as your registered name, contact number or linked e-wallet — is incorrect, you can request a correction through the account settings page or by raising a support ticket. Queries about how your data is used, which records we hold, or how long we keep them are handled through our support channel. We aim to respond to data and account queries in the order they arrive. If you decide you no longer want an account, you can request a full closure; we will process it after confirming your identity and settling any pending transactions through your chosen payment method, whether that is Maya, GCash or PESONet.
Your full transaction history is available after login inside the account dashboard. Each entry shows the method used — Maya, GCash or PESONet — the amount and the date, so you can cross-check any entry at any time.
If your registered e-wallet number or contact detail has changed, open account settings and follow the update steps shown there. For changes that require identity verification, submit a support ticket and we will confirm the process.
Any clause in these terms you want explained can be sent to our support team by live chat or email. We answer in plain language so you understand what applies to your account before you take action.
Closure requests are accepted through support. We verify your identity, confirm no pending transactions remain and then close the account. Any balance outstanding is returned via the payment method linked to your account.
If a section of these Terms & Conditions raises a question you cannot resolve by reading this page, our support team handles policy queries directly. You can reach us through live chat inside your account, by email, or through the help section accessible from the main menu. For transaction disputes involving Maya or GCash deposits, include the reference number shown in your account dashboard so we can locate the record quickly.
Open the chat icon from any page while logged in to start a policy or account query. This is the path for questions about transaction terms, account rules or access conditions.
Send detailed policy questions or document requests to our support email. Include your account username and the specific clause or transaction you are asking about so we can give you a direct answer.
The help section in the main menu contains published answers to common terms questions, account steps and payment scope. Check there first; if the answer is not listed, escalate to live chat or email.
We keep your account data only for as long as it is needed to operate your account and meet our legal obligations. Retention periods follow the requirements applicable to the regions where we operate, and you can ask about the specific period that applies to your account by contacting support. Account sessions are protected and payment records linked to Maya, GCash and PESONet transactions are stored securely in your account history. The person responsible for policy questions is reachable through our support channel — there is no separate department you need to navigate. If you believe we have handled your data or your account incorrectly, you can raise a formal complaint in writing and we will respond with a decision and next steps.
We hold account and transaction records for the period required by applicable law. When that period ends and your account is closed, records are deleted or anonymised. You can request details of the retention period that applies to your account through support.
We use session cookies to keep you logged in and to remember your account preferences. You can manage cookie behaviour through your browser settings. Disabling all cookies may affect account functions, including payment confirmation screens.
Your account credentials are your responsibility. Do not share your login details with anyone. If you suspect unauthorised access, change your password immediately through account settings and notify support so we can review recent session activity.
If you believe a section of these terms affects your account unfairly, put your concern in writing via email support. We review every written complaint and send a formal response. We do not change terms in response to individual requests, but we do record and consider feedback.
Here are the questions we receive most often about the solo jili Terms & Conditions. If yours is not listed, reach out through live chat or email support.
Yes. Every transaction you make through your account — including GCash deposits, Maya top-ups and PESONet transfers — falls within the scope of these terms. The specific limits and verification steps for each payment method are shown in the deposit or withdrawal screen inside your account.
We publish the revised terms at this page and note the update date at the top of the document. Continued use of your account after that date means you accept the revised version. If you want to be notified directly, contact support and we can note a communication preference on your account.
Yes. Send a written request through email support with your account username. We will confirm what data we hold, the retention period applicable to your account and the format in which we can share it. This process follows the requirements of the regions where access is permitted.
We settle any outstanding balance through the payment method linked to your account — Maya, GCash or PESONet — before closure is completed. No pending transactions are cancelled without your agreement, and you receive confirmation once the account is fully closed.
Raise a formal complaint in writing by emailing support. Describe the specific clause you are disputing and the account action you believe was handled incorrectly. We review every written complaint and send a formal response with a decision and any steps you can take from there.
Access to solo jili and the enforceability of these terms depend on local law and apply only where local regulations permit. If access is restricted in a specific region, those restrictions take precedence over anything stated in these terms. Check your local rules before opening an account.