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This policy explains exactly what information solo jili collects when you open an account, how we use it, and the choices you hold over your own data. Availability of this service depends on local law and is accessible only in eligible regions — if you are accessing from the Philippines, these terms apply to your account.
When you create an account on solo jili, we collect the registration details you provide — name, contact information, and the payment method you link to your wallet. For deposits made through Maya or PESONet, we receive a transaction reference and the amount moved; we do not store your full wallet credentials or bank login details. We collect device and session information so the account dashboard loads correctly across the screens you use. Cookies track your in-session choices — which account tab you last opened, your preferred language — so the next visit starts where you left off. We do not sell your personal data to third parties for their own marketing purposes. Data we hold is kept only as long as your account remains active or as required by the record-keeping obligations that apply in your region. You can review what we hold by opening the privacy section inside your account settings. Any questions about this policy can be directed to our support desk — the contact path is listed in the support section below.
When you deposit via Maya, we log the transaction reference and amount. Your Maya wallet credentials are never stored on our side.
PESONet deposits create a bank-side reference we match to your account. We hold that reference for reconciliation — not your full banking details.
Session cookies help us restore your account view between visits. You can clear these through your browser or device settings at any time.
We log the device type and OS version used at login for account security purposes. This helps flag access from an unrecognised device.
This privacy policy covers data collected directly through the solo jili account — registration, account activity, and payments processed through our platform. It does not extend to third-party services you connect to independently, including your Maya app, PESONet-linked bank, or GCash wallet. Understanding that boundary helps you know which entity to contact when a question falls outside our direct data handling.
Data collected at account creation and during login sessions — email, device info, session cookies — falls within this policy. We control this data and you can request access to it through your account settings.
Deposit and withdrawal references tied to your account wallet are covered here. The underlying transaction data on the Maya or PESONet side is governed by those providers' own privacy terms, not ours.
Records of games accessed and rounds played within your account are stored here. This data helps with account dispute resolution and is available for you to review on request.
Links to payment providers, game studios and external tools operate under their own privacy policies. Clicking out to GCash, Maya or a PESONet bank portal moves you outside the scope of this document.
You hold several practical rights over the data we keep on your account. Reviewing your records is the starting point — open the account settings page after login and locate the privacy or data section to see the categories of information stored against your profile. If any detail is wrong, the account settings page has fields to correct your contact information directly; for changes that require identity verification, our support desk will walk you through the process. Raising a question is straightforward: reach support through the contact paths listed below, reference your account ID, and describe the data concern clearly. If you decide you no longer want your account active, you can request closure through support, and we will handle the associated data in line with the retention terms described in this policy. We aim to respond to data queries within the window described in your account terms.
Log in, open account settings, and navigate to the privacy section. The data categories we hold are listed there so you can see exactly what is on file.
Update your contact details directly in account settings. For fields that are locked post-verification, submit a correction request through the support desk with your account ID.
Contact support via the paths listed in the support section below. State your account ID and describe the data matter — the team will route it to the right handler.
Send a closure request through support. We process account closures and apply the data-retention steps outlined in this policy once the request is confirmed.
Privacy questions about your solo jili account deserve a direct answer, not a form letter. Use any of the contact paths below to reach the team. When you write in, include your account ID and the specific data matter so we can locate your record without delay. For Maya or PESONet transaction queries that touch on your account data, the same channels apply — just note the payment reference alongside your question.
Open the chat widget inside your account dashboard. State your account ID and the privacy topic — the agent will either resolve it directly or escalate to the data team.
Send your query to the support address listed in your account settings page. Include your registered email address, account ID and a clear description of the data question.
For straightforward data review requests, the in-account privacy form is the quickest path. Log in, go to settings, and submit the form — no separate contact channel needed.
Account security and data handling are connected. Every login session on solo jili uses an encrypted connection, and account access from a new device triggers an additional verification step visible on your login screen. Cookies we place are described in the cookie notice available at the foot of the site — you can manage them through your browser settings without needing to contact support. Data is retained for as long as your account is open, plus any period required by the applicable record-keeping rules for your region. When an account closes, we delete or anonymise personal data in line with those rules. Changes to this policy are communicated through the account dashboard notification area; the effective date at the top of this page updates each time we revise it.
Your account connection is encrypted at login and during active sessions. If our systems detect access from an unrecognised device, a verification step appears before the account opens.
We use session and preference cookies. The full cookie notice is at the footer of the site. You can adjust cookie settings in your browser without losing your account access.
Data is kept for the life of your account and the record period required in your region. After account closure, personal data is deleted or anonymised in line with the terms set out here.
When we update this privacy policy, a notification appears in your account dashboard. The revised effective date at the top of this page marks when the new version applies.
These questions cover what we get asked most often about data, account records and rights. If your question is not here, the support channels above will get you a direct answer.
We collect the registration details you enter — name, contact information and your chosen login credentials. When you make a deposit through Maya or PESONet, we log the transaction reference and amount. Device and session information is also collected to keep your account working correctly.
We do not sell your personal data for third-party marketing. Data is shared only where necessary to process a transaction — for example, passing a payment reference to Maya or PESONet — or where required by the applicable legal rules in your region. Those processors operate under their own privacy terms.
Log in to your account, open the settings page and navigate to the privacy or data section. The categories of data we store are listed there. For a full data access request, contact support with your account ID and we will provide details within the timeline stated in your account terms.
Yes. Contact information and preferences can be updated directly in account settings. For fields locked after identity verification — such as your registered name — submit a correction request through the support desk with your account ID and the details to be changed.
After account closure, we retain data for the period required by the record-keeping obligations that apply in your region. Once that period ends, personal data is deleted or anonymised. The specific retention window is described in your account terms and this policy.
For account-side data — the transaction reference and amount stored in your solo jili record — contact our support desk via live chat or email. For data held on the Maya or PESONet side, those providers' own privacy policies and support channels apply, as their systems fall outside the scope of this policy.